Quietly clear, fully transparent.

These Terms apply to services provided by Handled Group LLC, operating under the service brand Evergreen Home Reset. By booking a service with us, you agree to the following terms.

Booking & Confirmation

Quotes are estimates based on information provided. Final pricing may be adjusted after our team assesses the home in person, and any changes are communicated and approved before work begins.

Payment

Payment is due upon completion of service unless otherwise agreed. We accept secure card payments and select digital methods. Gift card credits are applied at the time of payment. Discounts for seniors, disability, and households with children under 3 are applied at payment.

Cancellation & Rescheduling

We ask for at least 24 hours notice for cancellations or reschedules. Cancellations within 24 hours of the appointment may be subject to a fee of up to 50% of the booked service to fairly compensate our team.

Satisfaction

If something falls short, please contact us within 24 hours of service and we will return to make it right at no extra cost. Refunds are reviewed case by case.

Liability

Handled Group LLC, operating as Evergreen Home Reset, is licensed and insured. We treat your home with the utmost care. Damage claims must be submitted in writing within 48 hours of service for review. We are not responsible for pre-existing damage, items not properly secured, or wear and tear inherent to the surface or material.

Privacy

This Privacy Policy explains how Handled Group LLC, operating the Evergreen Home Reset website and services, collects, uses, and protects information. We collect only the information needed to provide and improve your service. We never sell or share your data with third parties for marketing purposes.

Evergreen Home Reset is committed to creating a welcoming, accessible experience for every client, online and in your home.

Digital Accessibility

This site is designed to meet WCAG 2.1 AA guidelines wherever possible. We use semantic HTML, keyboard-navigable controls, sufficient color contrast, descriptive alt text for images, and clear, plain language.

In-Home Accessibility

We adapt to your needs. If you or a family member requires quiet hours, fragrance-free products, mobility considerations, or specific routines, please share this when booking and our team will accommodate with care.

Feedback

If you encounter an accessibility barrier with our website or our service, please email hello@evergreenhomereset.com or call (224) 212-0021. We will respond within 2 business days.

What We Bring

All professional-grade, eco-considered products and equipment. We only ask for access to electricity and water.

What We Clean

Standard, deep, move-in/out, post-construction, and recurring cleaning services as described on our Services page. Add-on tasks are quoted separately and confirmed before service.

Health & Safety

We use safe, non-toxic products by default and can adapt for sensitivities, pets, and small children. Our team is fully trained, insured, and background-screened.

Right of Refusal

The safety and dignity of our cleaners is our highest priority. We reserve the right to refuse, pause, or end a service if any of the following apply:

• Unsafe conditions, including biohazards (blood, bodily fluids, mold beyond surface cleaning, pest infestations).
• Severe hoarding conditions or homes in significantly worse condition than disclosed at quote.
• Aggressive or unrestrained pets that present a risk to our team.
• Hostile, harassing, or unsafe behavior toward any member of our team.
• Hazardous environments, including active construction without proper ventilation, gas leaks, or exposed electrical risks.
• Requests outside the scope of professional cleaning (e.g. cleaning of human or animal waste beyond incidental cleanup, lifting items beyond reasonable weight).

If we must decline a service on arrival, you will be charged a minimum travel/visit fee (typically $75) to fairly compensate the team. Whenever possible we will offer to reschedule under conditions our team can safely work in.

Scope Adjustments

If a home is in significantly worse condition than expected, we will pause, communicate, and offer a revised estimate for a deeper service before continuing. You are never charged more than agreed without your explicit approval.

Your Belongings

Please secure valuables, fragile heirlooms, and any items requiring special handling before our visit. We treat every home with care, and clear notes help us protect what matters most to you.